To protect your personal information, your password has been encrypted in our files. A new password will need to be created. To create a new password, you will need to correctly answer the secret question you entered at the time of registration. This is our way of verifying your identity.

For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@carelon.com